Refund Policy

CANCELLATIONS You or any member of your party may cancel your booking at any time. Written notification or an email from you (the Party Leader) must be received at our office. To cover our expected losses there is a set scale of charges that applies.

The date of cancellation is the date of the receipt of written advice or email to the Company’s office in Poole.

NOTE: if the reasons for your cancellation are covered under the terms of your insurance policy, you may be able to reclaim these charges i.e. necessary cancellation due to injury or illness etc.

CANCELLATION CHARGES ARE PAYABLE AS FOLLOWS: Time before start date - Cancellation Charge

More than 56 days First Deposit only 56 – 29 days 60% 28 - 15 days 75% 14 – 0 days 100*

These terms apply to all bookings with the exception of bookings for Duke of Edinburgh expeditions, expedition packages and gold level residentials where a non-refundable deposit of £100.00 applies as per our DofE terms and conditions. This deposit is included within your full payment. However, the deposit will be refundable should a decision be taken on our part to cancel due to lack of numbers or for any other reason.

COMPANY ALTERATIONS The arrangements detailed on the website are given in good faith at the time of publication, but we reserve the right to provide comparable alternative arrangements if operational or other considerations so dictate.

No employee or representative of this Company has the authority to verbally vary these terms and conditions or the information within our website, other Company literature or to enter into verbal agreements with clients of the Company.

No variation in these conditions or otherwise in the terms upon which a booking is made and no promise to refund money paid to the Company shall be valid unless in writing and signed by a Director of the Company.

While every effort is made to ensure that all information on the website is correct, including offers, should an offer remain on the website in error then it is at the Company's discretion as to whether the offer is honoured.

If we make a major change to your booking, we will inform you as soon as reasonably possible. You will have the choice of either accepting the change of arrangements or cancelling your booking and receiving a full refund of all monies paid.

(For trips abroad only and limited to where payments are NOT received by the due dates, the price of your holiday may be subject to surcharge as a result of currency fluctuations. In the event of a surcharge being necessary we will undertake to bear the first 10% of the increase). We reserve the right to impose surcharges due to government action.